Here are some frequently asked questions about shipping and delivery:
How to check if we ship to your address?
To check if we deliver to your area, simply go to the cart after shopping for your choice of products. If the option of your city/area shows in the list then we can ship to your address. If it is not reflecting then currently we are not shipping to your city/area.We do not ship internationally. We hope to start shipping internationally soon.Currently we ship within the United States.
Can purchases be made by a person under 21 years of age?
All purchases must be made by people age 21 and more. Shipping representatives will require age proof, and signatures are required for all deliveries. Only people of age 21 and more can acknowledge deliveries.
How can you change the wrong shipping address?
In a scenario where you have entered a wrong address for shipping, please contact our customer care immediately. You can call us at+1 855-959-8463 or write to us on email@example.com by submitting a request.
There are possibilities that we will not be able to stop your order, in that scenario you have to bear the cost of re-shipping the order to the correct address.
How to track your order?
When your request is set up to dispatch, you will get a delivery notice that contains a tracking number. In the event that you don't get this email, we advise you to please check your spam folder.
This tracking number is associated with our shipping partner FedEx. To keep you posted about the process, the shipment gets scanned by the local shipping facility and then only you can notice any movement on the tracking number. Once the scanning is done, you can see the developments in the arrival process of your order.
Please note that if your order was scheduled for shipment after 3 pm then tracking will not be registered until the starting of business hours of next day.
It would be ideal if you note that right now, due to COVID-19 effects on coordinations and transportation organizations, there can in any case be significant delays from when your item is set up for shipment and the time it arrives at its shipping address.
When will my order ship?
Please note that orders we receive before noon are shipped on the same day. There are times that your requested products are out of stock which delays the shipment by a couple of days. You are contacted by our team in an event where the delay is more than 2 days. Our aim is to deliver your order within 3-5 working days. But sometimes delays cannot be avoided due to unfavorable circumstances.
We would like to mention that as we all know that currently the conditions are not normal and deliveries are getting impacted in an unprecedented way due to COVID-19. We are committed to ship your order and deliver it to you as soon as possible but might be facing delays due to shipping protocols and safety measures. Also availability of products is impacted adversely. We request for your cooperation and patience in helping us deliver your consignment.
How will you know if your order is dispatched/ shipped?
You will be notified with an e-mail containing your shipment number after your order has been dispatched for delivery. You can use this shipment number to track the shipment status online.
All requests set apart for overnight or two-day conveyance must be entered by 12:00 PM so as to be prepared that day. Overnight requests are ensured for the timely delivery only when set before 12:00 PM in the condition of conveyance. Every single express request put after 12:00 PM might be delivered the following day for landing at the destination the next day. Ordinary ground shipments with a 3-5day conveyance window will be dispatched that day if the request is put before early afternoon in the condition of conveyance. Whenever set after 12:00 pm, transportation will happen on the upcoming business day (Monday-Friday), in spite of the fact that we do attempt to send the orders as quickly as could be expected under the circumstances.
Please note that both overnight and ground shipments are taken up for delivery from monday to friday. Any order, overnight or ground shipment, placed on a weekend will be executed for delivery on the next working day.Please keep checking your e-mail for keeping a track of your order.
How can you cancel your order?
We will attempt to suit a request for order cancelation in the event that you are canceling within one hour of ordering. It would be ideal if you write to us at firstname.lastname@example.org or call us at+1 855-959-8463.
Cancelation demands received at the end of the week or on vacations may not be tended to until Monday or the following business day relying upon where the item is dispatching from. We will give complete effort to oblige cancelations, however can't ensure that your request will be fulfilled before it is steered to our retail accomplices for handling. In case that you drop your request and it is past the point where it is possible to review it from being dispatched, you will be liable for the expense of delivery. The cost will be controlled by the mode for delivery chosen at the hour of order placing.
What to do if you place an order twice accidentally?
Please contact our customer care center immediately. It would be ideal if you write to us at email@example.com or call us at+1 855-959-8463.
In case that you drop your request and it is past the point where it is possible to review it from being dispatched, you will be liable for the expense of delivery.
Can you postpone your order?
Once an order is placed it cannot be held for delivery for a future date. Please place the order according to the date on which you want the order to reach its destination.
How can you return your order?
We are afraid but you cannot return your order.When items like wine, spirits and champagne are dispatched, they can't be returned because of appropriate laws concerning alcoholic items.
How can you change the delivery address of your order?
Please contact our customer care center immediately. It would be ideal if you write to us at firstname.lastname@example.org or call us at+1 855-959-8463. Please note that any changes in the shipment address can cause a delay in delivering the order. Also, because of shipment laws, we can't change the location to an alternate state from the one chosen when your request was placed.
However there are following two scenarios:
The order is delivered to the incorrect address and returned back to the shipper, the purchaser will be responsible for bearing any return shipping charges plus the original shipping cost. Orders shipped by means of FedEx overnight or 2-day conveyance are consequently dispatched back utilizing a similar strategy and will bring about a higher charge for bringing the shipment back.
When an order is on its way, we can't change the destination address however, sometimes ready to make minor adjustments to a location (for instance: door or floor number). On the off chance that we have to update the transportation address by including additional data, your credit card will be charged $8 which is the cost forced by FedEx for the location change. You will be informed in an email of any charge.
What happens if no one is available to receive the delivery?
The shipping company will make three attempts to deliver your order. Everytime the executive missed delivering the order, a door tag will be placed on your mailbox or door for your information. You are advised to use this door tag number or the tracking number to get in touch with the nearest FedEx office for receiving the consignment.
In case the order is not delivered even after three attempts and the intended recipient does not contact the FedEx office, the consignment will be held at the local delivery company office for upto five business days. Even then, if the order is not delivered then the shipment is returned to the shipper.
Please note that FedEx charges a fee to return the package. Any returned package to the shipper, the purchaser will be responsible for bearing any return shipping charges plus the original shipping cost. The fee will be charged based on the shipping method selected at the time of checkout.Orders shipped by means of FedEx overnight or 2-day conveyance are consequently dispatched back utilizing a similar strategy and will bring about a higher charge for bringing the shipment back. In case you choose to reship your order then an additional charge will be incurred by you.
Please take care while selecting the delivery address to avoid paying any extra charges.We try to keep the delivery cost low for our customers as much as possible.
What if you select the wrong shipping method at the time of checkout?
Please contact our customer care center immediately and seek assistance from our executive. It would be ideal if you write to us at email@example.com or call us at+1 855-959-8463.
Please note that changing your delivery method from standard to overnight will incur extra charges for the purchaser.
What would happen if the driver refused to deliver my order?
The driver can refuse to deliver the package in case the receiver is below the legal drinking age of 21 years. In any case an adult above the age of 21 year should be present to sign on the package along with the minor at the time of delivery. In case there is no one available with the minor another attempt will be made to deliver the order later.
Why can’t my order be left at my doorstep?
It is mandatory by the law that the package has to be delivered to someone above the age of 21 years. Hence the package cannot be left at your doorstep unattended.
Can your doorman sign your delivery document?
Yes, your doorman can sign the delivery document if he is above the age of 21 years.
What if you are unable to track your order?
You should be able to track your order and see it’s movement by the evening or by next morning. Sometimes the order is picked up from the retailer but not scanned until some time in the day. We suggest you wait for the email notification and if you do not see any movement even after a day of receiving the email please contact our customer service agent at firstname.lastname@example.org.
What do you mean by Call Tag?
A call tag can be used in case of an error occured from our side and due to that the order has to be shipped back. For instance, a wrong bottle was sent to you, so we arranged for FedEx to pick up the bottle from a mutually agreed upon address. You have to make sure that the bottle is wrapped in bubble wrap or similar packaging material and kept in the delivery box safely and sealed with a tape.